Customer Solutions Engineer

About the company

Our client is a fast-growing software company.

The role

Raydar is recruiting for this role on behalf of our client. Serve as a technical subject matter expert who joins sales conversations and then guides new accounts from signed deal to live usage. The work blends solution consulting, implementation delivery, coordination of multiple concurrent projects and continuous refinement of internal workflows, in close partnership with sales and engineering colleagues.

What you'll do

• Run discovery conversations and product walkthroughs with prospects, answering technical questions and judging fit.
• Spot potential obstacles and advise prospects on how the product would work alongside their current systems.
• Produce and maintain customer-facing content such as short videos and FAQs, plus shared demo assets for the sales team.
• Take ownership of each new account from handoff through go-live as the main point of contact.
• Set up the product around each customer's objectives and teach their teams how to use it, including loading data and handling unusual cases.
• Juggle a large portfolio of implementations using clear plans, timelines, milestones and issue logs.
• Diagnose problems, flag delivery risks early and work with engineers when product changes are needed.
• Capture customer feedback and product shortcomings and pass them to the product team.
• Align schedules with third-party collaborators involved in a customer's rollout.
• Watch for retention risks and expansion opportunities while building lasting relationships.
• Design repeatable onboarding workflows, templates, documentation, automation and performance metrics so the function can scale.

What we're looking for

• Background in a customer-facing role such as customer success, implementation, integration or solutions consulting, or in business operations at a startup.
• Recent hands-on experience delivering onboarding or implementation for B2B software, and experience presenting software demos.
• Strong organizational and project management skills, with the ability to handle many projects at the same time.
• Confident communicator who stays composed with demanding customers and complex situations.
• A methodical approach to troubleshooting or a clear aptitude for learning technical concepts.
• Prior startup experience or real interest in an early-stage environment.
• Familiarity with accounting concepts.
• Familiarity with the construction industry.
• A bachelor's degree.
• Willingness to work on-site five days a week, with occasional remote work or travel permitted.

Bonus points

• Technical degree such as computer science.
• Proficiency with SQL or JSON.
• Degree from a highly ranked university.
• Serious athletic or sports background.

• Health coverage
• Relocation support
• Commuter benefits

Location and work model

• San Francisco, CA, United States
• On-site, 5 days per week in office
• Full-time

Compensation, as the posting describes it

• Equity
• Retirement plan with employer match