The role, as published
About the company
Our client is a fast-growing software company.
The role
Raydar is recruiting for this role on behalf of our client. Act as the first dedicated customer success hire, owning the post-sale relationship with business accounts from trial conversion through renewal. The work is hands-on and customer-facing, with a large share of time on calls, and includes relaying customer feedback to product and leadership while shaping a new function from the ground up.
What you'll do
- Manage a portfolio of business accounts across onboarding, adoption, renewals and expansion.
- Spend a substantial part of each week on customer calls covering discovery, use case alignment and adoption.
- Pass along bugs, feature requests and customer feedback to product and company leadership.
- Lead conversations that convert proof-of-concept trials into paid contracts, working alongside technical colleagues.
- Match customer business objectives to platform capabilities through creative problem-solving.
- Help build the customer success function and its processes from scratch.
What we're looking for
- 5 to 7 years of experience in customer success or a similar customer-facing role.
- A track record in young, fast-moving companies where processes are still being defined.
- Comfort with ambiguity and a willingness to get deep into customer details.
- Based in San Francisco or Atlanta, or willing to relocate to one of them.
Bonus points
- Experience at a company with both self-serve and enterprise sales motions.
- Former founders are welcome.
Benefits
- Health, dental and vision coverage
Location and work model
- San Francisco, CA, United States
- Hybrid, 3 days per week in the office
- Full-time
Compensation, as the posting describes it
- Retirement plan
- Flexible time off