The role, as published
Our client is a fast-growing seed-stage marketplace serving AI data and market-research teams. The company has raised $9M, supports thousands of expert placements each month for more than 25 clients, and has proven product-market fit across human-data projects and traditional market research.
You will report directly to the CEO and own the full project-delivery organization. The mandate is to scale fulfillment from roughly 50 monthly projects to hundreds while growing the team from seven project leads today to 20+ people by the end of 2026.
What you'll do
- Oversee a portfolio of concurrent human-data and market-research projects, ensuring resources are allocated efficiently and deadlines are met.
- Run daily operating cadences with project leads and decide where to hire, reallocate resources, or increase focus.
- Design and improve expert workflows to reduce drop-off and increase fulfillment quality.
- Act as a thought partner to clients on complex scopes, expert calibration, and delivery design.
- Use fulfillment, throughput, drop-off, and resource-allocation data to improve operations.
- Grow client accounts through reliable, high-quality delivery.
- Coach and scale a hands-on team while remaining close to execution.
Requirements
- 4+ years of delivery-operations experience overseeing multiple projects with hard deadlines.
- Experience at a Series A-D or comparable early-stage startup; human-data, AI-data, data-vendor, expert-network, or marketplace experience is especially valuable.
- Experience managing at least two direct reports and scaling a delivery team.
- Strong analytical judgment across fulfillment rates, throughput, drop-off, and resource allocation.
- A coach-player mindset and comfort operating in an intense startup environment.
Benefits
- $200K-$300K base salary, a $50K-$100K performance bonus, and competitive equity.
- Full-time and on-site five days per week in San Francisco's Financial District near Montgomery BART, with occasional Saturday work.
- $10K-$15K in relocation support, including a housing incentive for candidates who move near the office.
- Visa transfers such as OPT and H-1B transfers may be considered.
- Health, dental, vision, and a 401(k) with company match.