The role, as published
About the company
Our client is a software company.
The role
Raydar is recruiting for this role on behalf of our client. Act as the technical lead on customer implementations, combining hands-on engineering with direct client work. The role covers scoping early trials, tailoring the software to each client's environment and relaying field insights to product and engineering colleagues.
What you'll do
- Scope trial projects with new clients and convert their operational goals into technical deployment plans.
- Ingest and prepare large volumes of messy, varied data for each client.
- Tailor the product to each client's environment and write scripts or integrations where it does not fit out of the box.
- Work alongside end users during their daily tasks and turn workflow gaps into product improvements.
- Serve as the main point of contact for clients across the trial, contract signing, first renewal and account growth.
- Share field learnings with product and engineering to inform the roadmap.
- Collaborate closely with technical customer success and engineering colleagues.
- Contribute to internal playbooks and hiring conversations.
What we're looking for
- 4 to 8 years of relevant experience.
- Strong engineering skills, including Python and/or TypeScript, APIs and data pipelines.
- Ability to ship small tools independently without an engineering handoff.
- Comfort working in person with non-technical clients, not only over video calls.
- Bias to action, comfort with ambiguity and an owner mindset.
- Alignment with a public safety mission and government work.
- Willingness to complete federal background checks and security clearance, with company support.
- Based in New York City or the San Francisco Bay Area.
Bonus points
- Prior forward deployed, solutions engineering or implementation experience with clients who are not tech-native.
- Exposure to law enforcement, intelligence, defense or e-discovery and forensics.
- Familiarity with common digital evidence data formats.
- Design sensibility and the ability to explain UX problems clearly.
- Experience at a startup in the defense or public safety space.
Benefits
- Medical and dental coverage
Location and work model
- New York City, NY, United States or San Francisco, CA, United States
- On-site
- Full-time
Compensation, as the posting describes it
- Equity
- Retirement plan