The role, as published
About the company
Our client is a software company.
The role
Raydar is recruiting for this role on behalf of our client. Lead the post-sales function for a software business, personally managing key accounts while building and running a customer success and account team. The role centers on retention, expansion and the processes that support recurring revenue growth.
What you'll do
- Oversee the full customer journey after a deal closes, covering onboarding, adoption, renewals and growth.
- Hold direct ownership of the largest strategic accounts and build relationships with technical and executive contacts.
- Establish the post-sales team, including segmentation, coverage design and hiring the first team members.
- Set and track gross and net revenue retention goals, and build renewal and expansion forecasts.
- Create repeatable playbooks for growing accounts and use automation tools for account health and risk monitoring.
What we're looking for
- Experience building a post-sales function at a respected, fast-moving technology company.
- Three or more years of hiring and leading customer success or account management teams that beat retention and expansion targets in mid-market and smaller accounts.
- Seven or more years of relevant experience.
Bonus points
- Prior work with engineering-led software offerings and with technically minded purchasers.
Benefits
- Health, dental and vision coverage
- Health savings and flexible spending accounts
- Paid parental leave
- Wellness budget
Location and work model
- Mountain View, CA or San Francisco, CA, United States
- Hybrid, 3 days in-office per week
- Full-time
Compensation, as the posting describes it
- Equity
- Annual performance bonus
- Flexible time off
- Retirement plan
- Education and training budget
- Equity tax advisory