The role, as published
About the company
Our client is a logistics technology company.
The role
Raydar is recruiting for this role on behalf of our client. Lead end-to-end rollouts of an enterprise software product for large organizations, moving each account from initial scoping and process mapping through launch and ongoing success. The role translates detailed operational workflows into configurations that automate routine tasks, and it acts as the main contact for senior customer stakeholders across several concurrent accounts.
What you'll do
- Own enterprise customer rollouts from early discovery and process design through go-live and continued account health.
- Act as the senior point of contact for high-value accounts, managing stakeholder updates and setting expectations.
- Convert complex operational processes into automated workflows in partnership with engineering colleagues.
- Manage one to three simultaneous high-stakes accounts with different timelines, travelling about 30% of the time for customer milestones.
- Help shape and scale the deployment playbook as one of the earliest members of the function.
What we're looking for
- Zero to two years in client-facing roles that involved hands-on software implementation for enterprise customers.
- Experience in consulting, business operations or operations roles.
- Working knowledge of large language models, APIs, JSON, SQL, Excel, PowerPoint and SaaS products.
- Ability to understand customer workflows in depth and map them to automated designs.
- Polished, fluent English communication and an executive presence when working with senior leaders.
- Comfort with demanding schedules, including long hours and short-notice travel.
Benefits
- Health, vision and dental coverage
- Life and accident insurance
- 401k retirement savings option
Location and work model
- New York, NY, United States or San Francisco, CA, United States
- On-site
- 5 days in-office per week
- Full-time
Compensation, as the posting describes it
- Equity
- Flexible time off
- Short-term disability coverage
- Learning and development allowance