The role, as published
About the company
Our client is an enterprise software company.
The role
Raydar is recruiting for this role on behalf of our client. Own post-sales technical implementations from discovery through go-live, coordinating customer relationships, integrations, configuration, and handoff.
What you'll do
- Scope customer workflows and turn them into implementation plans.
- Configure integrations, troubleshoot API data flows, and support data migrations.
- Manage multiple simultaneous deployments through testing and launch.
- Coordinate delivery with sales, customer success, product, and engineering.
- Build reusable playbooks and onboarding templates.
- Travel to customers for implementation work and relationship building.
What we're looking for
- 3 to 7 years in solutions engineering, implementation engineering, or technical account management.
- Ownership of complete post-sales SaaS implementations and customer relationships.
- Experience managing concurrent deployments on complex or configuration-heavy products.
- A technical undergraduate degree.
- Ability to independently scope and troubleshoot APIs and data flows.
- Clear communication with technical and non-technical stakeholders.
Bonus points
- Data migration, SQL, or BI tools such as Looker or Tableau.
- Technical product management or consulting experience with hands-on implementation delivery.
- Medical, dental, and vision premiums covered at 100%.
- 401(k), commuter benefits, and a fitness and home-services stipend.
- Paid parental leave, unlimited vacation, and paid holidays.
- Office meals and relocation packages.
Location and work model
- Onsite four to five days per week in New York City, San Francisco, or Austin, with approximately 25% travel to customer locations.
Compensation, as the posting describes it
- Equity: Competitive equity.
- This role does not include commission or a variable compensation plan.