The role, as published
About the company
Our client is a fast-growing software company.
The role
Raydar is recruiting for this role on behalf of our client. Serve as the technical owner for customer rollouts of a software platform, from solution design through integration, launch and ongoing support. The work combines software development with frequent direct contact with customer stakeholders. You will also pass along observations from the field to the product engineering group.
What you'll do
- Translate customer business processes into working automated workflows, and build, test, release and verify any new capabilities customers need.
- Build and maintain integrations with third-party business systems and APIs, going deep on the ones you own.
- Lead the technical side of customer onboarding, including connectivity, permissions, data import, field mapping, workflow setup, testing and go-live.
- Own deployments in production, diagnosing support issues to root cause rather than applying workarounds.
- Build monitoring and alerting that surfaces problems before customers notice them.
- Gather evidence across customer accounts about product gaps and present clear cases to the product engineering team.
What we're looking for
- Track record of leading technical working sessions directly with customers.
- Experience supporting important accounts at high-growth B2B startups.
- Prior work in a customer-facing engineering function such as implementation, solutions or integrations.
- Solid programming skills and an analytical approach to solving problems.
- Undergraduate degree in a STEM field from a US university.
- Ability to work on-site five days a week in San Francisco, including a willingness to relocate if needed.
Benefits
- Health insurance
Location and work model
- San Francisco, CA, United States
- On-site, 5 days per week in office
- Full-time
Compensation, as the posting describes it
- Equity
- Flexible time off
- Retirement plan