The role, as published
About the company
Our client is a fast-growing software company.
The role
Raydar is recruiting for this role on behalf of our client. Lead end-to-end delivery of software rollouts for external clients, from contract signature through a successful production launch and a short post-launch stabilization period. The role coordinates timelines, stakeholders and cross-functional teams, and helps build the implementation program from the ground up.
What you'll do
- Run several customer rollouts at the same time, from kickoff through go-live and a short post-launch support window.
- Lead kickoff sessions and regular customer check-ins, handle escalations, and keep customer and internal teams on schedule.
- Plan and sequence integration work across core banking, online banking, lending and card systems with solutions, product and account teams.
- Partner with product teams to log, prioritize and resolve defects and change requests found during deployments.
- Design repeatable implementation playbooks, including guidance for customers on using self-service tools to refine their deployments over time.
What we're looking for
- Able to build and improve implementation processes without an existing playbook to follow.
- Track record of running software launches from start to finish for larger business clients at a company that sells to other businesses.
- Experience using AI productivity tools in day-to-day work.
- Bachelor's degree.
- Able to work on-site five days a week in San Francisco, CA.
- Comfortable with 10-20% of each month spent at client locations nationwide.
Bonus points
- Prior experience launching software for organizations in the banking sector.
- Familiarity with AI technologies such as conversational, voice or contact center platforms.
Benefits
- Health, dental and vision coverage
Location and work model
- San Francisco, CA, United States
- On-site, 5 days in-office per week
- Full-time
- Up to 10-20% travel
Compensation, as the posting describes it
- Equity