The role, as published
About the company
Our client is an AI software company.
The role
Raydar is recruiting for this role on behalf of our client. Build and lead a post-sales organization as a player-coach, managing strategic accounts while creating the team and systems for retention and expansion.
What you'll do
- Own onboarding, adoption, renewals, and expansion for small and mid-market customers.
- Manage strategic relationships with technical and executive stakeholders.
- Define customer segmentation and coverage and hire a customer success and account management team.
- Own retention targets, renewal forecasts, and account growth plans.
- Use AI tools and automation for health scoring, risk detection, and engagement.
What we're looking for
- 7 to 15 years in customer success or account management, including at least 3 years hiring and leading teams.
- Director-level or equivalent leadership experience combined with direct account ownership.
- Experience building a post-sales function at a high-growth startup.
- Experience serving small and mid-market accounts and meeting renewal or expansion targets.
- Ability to support technical products such as APIs, developer platforms, or infrastructure.
- Comfort with a compensation plan containing a variable component.
Bonus points
- A product-management background followed by technical account management.
- Experience applying AI to post-sales operations.
- Medical, dental, and vision coverage, with HSA/FSA options.
- 401(k), flexible time off, and paid parental leave.
- Relocation assistance.
- Annual education and wellness budgets.
Location and work model
- Hybrid in the San Francisco Bay Area, with three days per week in the Mountain View office.
Compensation, as the posting describes it
- Equity: Competitive equity.
- Compensation uses a 70% base and 30% variable split.