The role, as published
About the company
Our client is an AI software company developing tools for residential property operations. Its product teams help customers use complex software and integrations effectively.
The role
Raydar is recruiting for this role on behalf of our client. Join as a Solutions Engineer (Product Expert) supporting housing products after implementation. You will develop deep expertise in a product area and connect customer needs with engineering and customer success teams.
What you'll do
- Serve as the technical expert for a housing product area such as leasing, maintenance, or customer relationship management.
- Analyze customer data and API integrations to diagnose issues and identify trends.
- Triage technical escalations independently and coordinate code-level fixes with engineering.
- Support onboarding and data migrations during product rollouts.
- Partner with product and customer success to improve the customer experience.
What we're looking for
- 3 to 7 years of relevant solutions engineering or post-sales technical experience.
- Demonstrated post-sales ownership of implementation, troubleshooting, or escalation support.
- Experience developing deep expertise in a complex, multi-product platform.
- Hands-on API integration and data-layer troubleshooting skills.
- A bachelor's degree in a technical field and clear customer-facing communication.
- Comfort working independently in a fast-moving startup environment.
Bonus points
- B2B SaaS experience.
- Technical product management, technical account management, or founder experience combined with post-sales ownership.
- Medical, dental, and vision premiums covered at 100%.
- Fully paid parental leave.
- 401(k) and commuter benefits.
- Fitness and home services stipend.
- Meals covered in the office.
- Unlimited vacation and paid holidays.
- Relocation support.
Location and work model
- New York or San Francisco, United States.
- Four to five days per week in the office.
- Travel up to 20% for client engagements as needed.
- Visa transfers are supported.
Compensation, as the posting describes it
- Equity: Competitive equity.