The role, as published
About the company
Our client is a healthcare technology company.
The role
Raydar is recruiting for this role on behalf of our client. Own the customer relationship after a sale, from initial rollout through continuing account management. Serve as the link between customers and the engineering group, making sure each rollout delivers clear, measurable value. This is a hands-on, customer-facing position in a fast-moving environment.
What you'll do
- Lead post-sale onboarding with frequent, intensive sessions in the early weeks, then handle regular check-ins across a portfolio of accounts.
- Act as the primary company voice on calls with large groups of customer stakeholders, including operational and executive leaders.
- Configure system connections, roll out the software platform and teach end users how to work with it.
- Convert customer needs and problems into clear requirements for engineers and follow through until they are resolved.
- Measure the return on each rollout and spot opportunities to expand accounts.
- Help shape repeatable processes as the business grows toward larger customers.
What we're looking for
- Roughly 3 to 5 years of professional experience after completing a degree.
- At least a year spent directly managing client relationships in an implementation, project delivery or customer success role.
- Prior time at an early-stage or high-growth company, with comfort in ambiguity and a habit of creating your own processes.
- Technical curiosity and ease with software and data, plus a working knowledge of SQL and the ability to talk clearly with engineers.
- An undergraduate degree from a highly ranked U.S. university.
- Ability to work in the office five days a week in New York City, either already local or ready to move.
- U.S. work authorization is required.
Bonus points
- Background rolling out machine learning, workflow automation or data tooling for customers.
Benefits
- Health, dental and vision coverage
Location and work model
- New York, NY, United States
- On-site, 5 days per week in office
- Full-time
Compensation, as the posting describes it
- Equity