The role, as published
About the company
Our client is a fast-growing cybersecurity company.
The role
Raydar is recruiting for this role on behalf of our client. Manage and grow existing accounts by learning how customers use the product, demonstrating new capabilities, configuring them in each account and measuring their business value. Pass unmet customer needs along to the product team so future development reflects them.
What you'll do
- Maintain ongoing relationships with existing large enterprise accounts.
- Identify new customer needs and expand accounts through demonstrations and trials.
- Assess the urgency and value of expansion opportunities.
- Relay customer problems to the product team to inform the roadmap.
- Earn the trust of security and risk stakeholders at large organizations.
What we're looking for
- 2 to 6 years of experience.
- A technical enough background to understand product and security issues and explain them accurately to customers.
- Track record of upselling or expanding accounts.
- Customer-facing experience with enterprise accounts.
- Credibility with enterprise stakeholders.
- Ability to turn customer problems into clear product feedback.
- Proactive approach to finding problems before they are raised.
Bonus points
- Experience as a founder.
- Experience in security, developer tools or infrastructure.
Location and work model
- San Francisco, CA, United States
- On-site, in office
- Full-time